Trust & transparency
We get paid when partner shops book the leads we send them. That falls apart if drivers don't trust the recommendation, so here's how we earn it.
Where we are today
We match you with multiple vetted KC-metro shops, and you pick one. We're expanding the network deliberately rather than racing to fill it. Every new operator clears the same screening pass before joining; we'd rather have a few good shops than ten mediocre ones.
Verified partner shops only
Every shop accepted into our network clears a 4-step screening pass: business license verification, insurance certificate verification, workmanship warranty review, and a 4.0+ star review-history check. Full criteria at how we vet.
Customer review pipeline
Three days after a successful service, our system emails the customer a one-click review link. Reviews under 4 stars route to manual moderation before publishing — both to filter junk and to flag genuine service problems for follow-up with the shop. (The pipeline is live; as we onboard shops and book leads, this is what fills it.)
Reviews are tied to actual completed bookings (the review link is generated from the won-lead status in our system), so we don't accept reviews from people who didn't actually book through us.
Dispute resolution
If your service went badly, email hello@windshieldestimate.com. We'll facilitate communication with the shop and, where appropriate, escalate the issue to their management. We don't have authority over the shop's pricing or warranty terms — those are between you and the shop — but we use issue reports as one of the inputs to our network-membership decisions.
Our policy: repeat issues with a partner shop trigger a 30-day pause on new leads while we work with the shop to resolve. Unaddressed patterns mean removal from the network.
Pricing transparency
We display estimated ranges, not point quotes. We do not add markup on top of the shop's quote. The shop sets the final price — we don't intermediate billing or pricing in any way.
Our estimate is a planning range, not a firm quote. Most customers find their final price lands inside or near the range, but parts availability, exact damage, OEM-vs-aftermarket choice, and ADAS calibration requirements can shift the bill. The shop's written quote — after they confirm your VIN and inspect the glass — is the authoritative number. If your final price differs meaningfully from our estimate, that's a conversation worth having with the shop, and they should be able to itemize why. More on how to read our range.
Data & privacy
We share your contact info, vehicle details, and damage description only with the shop you pick from your matched KC-metro shops. We do not sell your data, period. We don't share it with marketing partners, data brokers, or any third party other than the shop you choose. Full details at privacy policy.
How we make money
Partner shops pay us per booked lead. The customer never pays us anything. Because we get paid only when a lead actually books a job, our incentive is to send shops quality leads with accurate details — anything less and they stop paying and we go out of business.