Trust & transparency

We make money when partner shops successfully book leads we send them — and that whole business model breaks down if drivers don't trust the recommendation. Here's how we earn and keep that trust.

Verified partner shops only

Every shop in our network has cleared a 4-step screening pass: business license verification, insurance certificate verification, workmanship warranty review, and a 4.0+ star review-history check. Full criteria at how we vet.

Customer review pipeline

Three days after every successful service, we email the customer a one-click review link. Reviews under 4 stars route to manual moderation before publishing — both to filter junk and to flag genuine service problems for follow-up with the shop.

Reviews are tied to actual completed bookings (we generate the review link from the won-lead status in our system), so we don't ship fake reviews and we don't accept reviews from people who didn't actually book through us.

Dispute resolution

If your service went badly, email hello@windshieldestimate.com. We facilitate communication with the shop and, where appropriate, escalate the issue to their management. We don't have authority over the shop's pricing or warranty terms — those are between you and the shop — but we use issue reports as one of the inputs to our network-membership decisions.

Repeat issues with a partner shop trigger a 30-day pause on new leads while we work with the shop to resolve. Unaddressed patterns trigger removal from the network.

Pricing transparency

We display estimated ranges, not point quotes. We do not add markup on top of the shop's quote. The shop sets the final price — we don't intermediate billing or pricing in any way. If your final price differs from our estimate, that's between you and the shop, and they should explain the variance clearly. Our typical estimate is within $50-$100 of the final quote.

Data & privacy

We share your contact info, vehicle details, and damage description with the local shop in your service area. We do not sell your data, period. We don't share it with marketing partners, data brokers, or any third party other than the assigned shop. Full details at privacy policy.

How we make money

Partner shops pay us per booked lead. The customer never pays us anything. Because we get paid only when a lead actually books a job, our incentive is to send shops quality leads with accurate details — anything less and they stop paying and we go out of business.